* We guarantee your complete satisfaction with the products we sell on our online store. shopjoannes.com offers a seven day return policy on all undiscounted products except special order items (including furniture), Christmas items, food products, outgoing or discontinued product and health & beauty goods. If you wish to return merchandise within the time-frame allowed we will exchange the product, credit your account or issue a refund promptly. Please contact us before sending any returns for a Return Authorization Number to prevent any issues. International Orders are not returnable. If you have any questions please contact us at: firstname.lastname@example.org.
* After your merchandise has been received at our shop, we will issue you a refund to your credit card account within 10 business days. A refund by check will take up to 14 business days.
* We will either exchange your purchase for another item, issue you a credit for the value of the item, or we can issue you a check for the amount of the item you received. The item(s) must be in the original packaging and in new and unused condition. The refund process will begin once we receive the item(s). Please include the original invoice. Please note that shipping costs are not refunded nor is shopjoannes.com responsible for return shipping.